Frequently Asked Questions

Everything you need to know about your Joseph Joseph order.

What are your shipping options within the EU?

We offer standard and express shipping across the European Union. Standard delivery typically takes 3-5 business days, and shipping is free on orders over a certain threshold depending on your specific country.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Please ensure you include your order number and use our online portal to generate a return shipping label.

Are Joseph Joseph products covered by a warranty?

Yes, all our products come with a standard 2-year guarantee against manufacturing defects. Some of our premium ranges may carry an extended warranty of up to 10 years.

Are your plastic products BPA-free?

The safety of our customers is a priority. All Joseph Joseph food-contact surfaces are 100% BPA-free and meet all EU food safety regulations.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your kitchen tools dishwasher safe?

While many of our products are dishwasher safe, we recommend checking the specific care instructions on the product page or the base of the item to ensure its longevity.